Sacred Heart Center is seeking a Career Navigator.

The Career Navigator will provide individualized, culturally-affirming case management to enhance the ability of Latino individuals to identify and pursue their employment-related goals and achieve long-term financial stability.

Working Relationships: Is a member of and interacts with all other members of the Community Initiatives team; interacts with all other  departments: Adult Education, Youth Programs, Volunteer Engagement, Operations, Development, and Communications, among others.

Responsibilities and Tasks: The Career Navigator works directly with individuals and families to provide employment- and career-related case management, workforce development coaching, and help with navigation of educational, training, and job opportunity searches and applications, and encompasses a wide range of responsibilities including but not limited to the following:

Provide career-related case management and workforce development coaching to participants

• Conduct in-person and phone outreach, screening, and intake to determine eligibility in the program.
• Assess participants’ needs and barriers, and identify internal and external resources and services that can address the needs and overcome the barriers.
• Empower and assist program participants in developing an individualized career plan, and facilitate access to resources and services that will help participants achieve their goals.
• Conduct strengths and skills assessments for participants.
• Provide individual and group coaching and workshops on job readiness skills such as preparing a resume and cover letter, and interview dos and don’ts.
• Collaborate and communicate with participants monthly to monitor individualized plans of action and assess progress towards goals; document all communications and encounters with participants.
• Prepare reports as required by funders, for internal use, and for impact evaluation.
• Other tasks as assigned.

Connect participants to educational advancement, training, and job opportunities

• Work with Community Initiatives, Adult Education and Youth Programs teams to identify current program participants and students who may benefit from career navigation; connect career navigation clients who are not current Adult Education students to SHC educational offerings such as GED and English classes that may help them achieve their career goals.
• Assist participants in conducting educational advancement, training, and employment-related searches and in applying for all opportunities they are interested in and eligible for.
• Support the Financial Empowerment Liaison in organizing education and job fairs and recruitment events.
• Prepare reports as required by funders, for internal use, and for impact evaluation.
• Other tasks as assigned.

Working Conditions: The hours required for this position are typically 9am-5pm with occasional evening and weekend hours required. 

Physical Demands:

• The ability to stand, walk and sit for extended periods of time, as the role may involve attending events, meetings, or conferences.
• The capacity to move around the office, event venues, and other locations as required, including the ability to climb stairs, navigate uneven terrain, and carry out physical tasks associated with event setup and teardown.
• Proficient use of hands and fingers to handle paperwork, operate office equipment, and perform tasks such as filing, typing, and data entry accurately and efficiently.
• The ability to lift and carry event materials, supplies, and promotional items, which may vary in weight but could range from light to moderately heavy objects, 50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Attributes

Ideal candidates for this position will share our commitment to our mission and to our values of compassion, inclusion, equity, and collaboration, and have related experience, including:

• Bilingual in Spanish and English required. Bicultural preferred.
• Bachelor’s or Associate’s Degree and a minimum of two years’ experience in a customer-focused field or services/benefits navigation and coordination role with proven experience advocating for families. Candidates without a formal degree are encouraged to apply, provided they can demonstrate equivalent knowledge and capabilities relevant to the position.
• Exemplary record of strong communication and interpersonal skills and empathy and the ability to connect and collaborate with people from a variety of backgrounds and personalities and forge strong relationships.
• Highly skilled in time management, confidentiality, and grace under pressure; the ability to organize and maintain detailed records, including case notes, complete necessary paperwork, and meet deadlines.
• Personal qualities of integrity, credibility, and a commitment to and passion for Sacred Heart Center’s mission and values.
• Highly proficient in use of computers and digital word processing, data management, and other technological tools such as Microsoft Word and Excel, Google Suite, Apricot database management software or similar program, Zoom/Google Meets, and Trello; the willingness to learn other software programs as needed.

Interested candidates should send a cover letter and resume by email to: Julia Cramer, Community Initiatives Coordinator, Sacred Heart Center [email protected]